Privacy Policy cyl888

Introduction and Scope

This Privacy Policy is published by cyl888 ("we", "platform" or "cyl888") and applies to all individuals who use the cyl888 website, register an account, make deposits or withdrawals, contact customer support, or interact with any feature of our platform.

By registering or continuing to use the cyl888 platform, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any provision in this document, you are advised to stop using the platform.

This policy covers all cyl888 service channels including the official website, email communications and live chat sessions. cyl888 reserves the right to update this Privacy Policy from time to time. Notice of material changes will be published prominently on the platform and communicated to registered players.

Types of Information Collected

cyl888 collects personal information from you in two main categories: information you provide directly and information collected automatically during platform use.

Information you provide directly:

• Full name as per your identity card (MyKad) or valid identification document
• Date of birth — to verify that you are 21 years of age or older
• An active email address and account password
• Mobile phone number for two-factor verification
• e-wallet account information (Touch 'n Go, Boost, ShopeePay) or online banking details for deposit and withdrawal purposes
• Supporting documents uploaded for the KYC process such as a copy of your MyKad or passport
• Any communications you send to our customer support team

Information collected automatically:

• IP address and general IP-based location data
• Device type, operating system and web browser
• Game activity logs, session dates and times, and transaction records
• Session cookie data and platform preferences you have set

Purposes for Using Information

All personal information collected by cyl888 is used for legitimate and specific purposes. We do not use your data for any purpose unrelated to platform operations or that has not been disclosed to you.

• Identity verification and age eligibility during account registration
• Processing deposits, withdrawals and all financial transactions within the cyl888 platform
• Compliance with legal requirements including AML and KYC under international licensing
• Sending technical notices, platform updates, security alerts and support communications
• Detection and prevention of fraud, account misuse and suspicious activity
• Personalising the gaming experience and providing relevant promotional recommendations
• Internal statistical analysis to improve platform services and functionality
• 24/7 customer support in Malay and English

cyl888 will not use your information for any third-party marketing purposes without first obtaining your explicit consent.

Data Sharing and Disclosure

cyl888 does not sell, rent or trade players' personal information to third parties for commercial purposes. However, there are certain circumstances where we may need to share your information with relevant parties:

• Technical service providers: Third parties that assist with the technical operation of the platform, subject to strict confidentiality agreements
• Payment processors: To verify and complete your deposit and withdrawal transactions
• Licensing and regulatory bodies: When required by international licensing conditions or legitimate requests from authorities
• Law enforcement authorities: When required by a court order or legitimate criminal investigation
• Game software providers: Anonymised aggregate data for game technical analysis purposes only

Cookies and Tracking Technologies

cyl888 uses cookies and similar tracking technologies to improve the user experience, maintain secure login sessions and understand platform usage patterns. Cookies are small files stored on your device by the web browser.

• Session cookies: Required to maintain your login during an active session — deleted when the browser is closed
• Preference cookies: Store the language and display settings you have chosen
• Security cookies: Help detect suspicious login attempts and protect your account
• Analytics cookies: Aggregate data on how players interact with the platform — used to improve features

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect the full functionality of the cyl888 platform, including the ability to stay logged in.

Data Retention Period

cyl888 retains players' personal information for as long as your account is active or as required to provide services. After account closure, the data retention periods are as follows:

• Financial transaction records are kept for a minimum of seven (7) years to meet legal compliance and audit requirements
• KYC documents and identity verification records are kept for the period specified by the licensing body
• Customer support communication logs are kept for three (3) years
• Platform analytics data is retained in a personally unidentifiable form for an indefinite period

Once the specified retention period ends, data will be securely deleted or anonymised in accordance with cyl888's internal procedures.

Account Security and Player Responsibilities

While cyl888 implements robust technical and organisational measures to protect your data, account security also depends on your own actions. Players are responsible for:

• Keeping the cyl888 account password confidential and not sharing it with anyone
• Using a strong password — a combination of uppercase letters, lowercase letters, numbers and symbols
• Logging out of the account after each session, especially on shared devices
• Reporting any suspicious activity or unauthorised access to cyl888's 24/7 support promptly
• Not using another person's account or allowing others to use your account

cyl888 will never ask for your password via email, live chat or any other communication channel. If you receive such a request, please report it to our support team immediately as it may be a fraud attempt.

Cross-Border Data Transfers

As a platform operating under international licensing, cyl888 player data may be processed or stored on servers located outside Malaysia. All international data transfers are carried out with adequate safeguards, including data processing agreements that comply with recognised data protection standards.

cyl888 ensures that any transfer of data to other jurisdictions is made only to parties that comply with security standards equal to or higher than those we apply. Further information about these protective measures can be obtained through our support team.

Links to Other Platforms

The cyl888 platform may display information relating to game providers or support services. cyl888 is not responsible for the privacy policies or data practices of third parties, even if they are our business partners.

We encourage you to read and understand the privacy policy of every platform or service you use outside of cyl888. This Privacy Policy applies only to the cyl888 platform and does not cover any external services.

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please contact the cyl888 support team through the following channels:

• 24/7 live chat available directly within the cyl888 platform — the fastest way to get an immediate response
• Support email: [email protected] — for written enquiries that require document reference
• Support is available in Malay and English, seven days a week

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For requests to access, correct, or delete data, please provide sufficient account verification details so that we can process your request securely.